Frequently Asked Questions

Over the years, we have always been able to provide opportunities to observe these magnificent animals. However, it is important for visitors to understand that dolphins, along with all other marine species that may be found, live in their natural habitat, in the wild. This means that the location of sightings and the time spent searching can vary, they are always unpredictable and never the same. We always follow best observation practices, respecting the animals’ natural behaviour and making every effort not to influence or disturb their feeding, social, or behavioural habits. Therefore, feeding, chasing, or swimming with the dolphins is not permitted.

Although bottlenose dolphins and common dolphins are the main species targeted for observation, it is sometimes possible to spot other cetaceans, such as pilot whales, minke whales, or even orcas. Additionally, sightings of sharks, sunfish, and various seabirds, including gannets, shearwaters, cormorants, and terns, may occur.

Many of these species are migratory, meaning the likelihood of seeing them varies throughout the year.

We recommend wearing comfortable clothing and footwear suitable for the season’s weather conditions. In summer, you may bring lighter clothing and swimwear, as there may be an opportunity for a swim. However, it is always advisable to bring a warm layer, as temperatures at sea can be lower than on land. In winter, wearing multiple layers, as well as gloves and a hat, is recommended. 

Sun protection is also advised.

The tours are accessible and safe for all ages and physical conditions. However, certain weather conditions may make the experience less comfortable or advisable. If you have any specific condition that requires consideration, please contact us in advance so we can assess the sea conditions and provide our recommendation.

Yes. Although a baby does not occupy a seat, legislation requires that they be counted towards the boat’s maximum legal capacity. Therefore, a ticket must be purchased.

Absolutely. The boats are fully equipped with safety devices. Before the tour begins, life jackets are distributed, and a safety and conduct briefing is given. This ensures that the experience is safe, regardless of swimming ability.

In the morning, weather and sea conditions are generally better, more stable, and more favourable for observing marine wildlife. Additionally, animals tend to be more active at this time due to their behavioural and feeding habits, increasing the likelihood of spotting a greater variety of species.

If you arrive significantly late for your tour and the boat has already departed, we ask for your understanding. To ensure the schedule is maintained and to provide the best experience for all, we request that you arrive at least 10 minutes before departure. If you anticipate being late, please contact us before the start time so we can assess how we might assist you.

Tours are subject to changes or cancellations due to weather and sea conditions. If the tour cannot go ahead safely, we will contact you at least 24 hours in advance to reschedule the activity.

On rare occasions, a tour may need to be cancelled on the same day due to unexpected adverse weather, such as fog.

If rescheduling is not possible, you will receive a full refund.

The viewing distance depends on sea conditions and the behaviour of the species encountered. Seabirds tend to be more cautious and often fly away as the boat approaches. Dolphins, on the other hand, enjoy playing with the movement and waves created by the boat. They are naturally curious and often come close to the vessel, swimming alongside the bow and putting on spectacular displays of leaps and acrobatics. However, just like us, they have days when they prefer to be more reserved or cautious.

If the animals appear shy or withdrawn, we will do our best not to disturb them and will maintain a respectful distance to ensure they do not feel threatened. This is particularly important when encountering groups with calves, sick or injured dolphins, or smaller pods.

We emphasise that these animals are in their natural habitat, in the wild, and their behaviour is always unpredictable until we begin observing them.

The Professor Luiz Saldanha Marine Park is part of the Arrábida Natural Reserve and extends along 38 km of coastline. This unique ecosystem hosts rich biodiversity, including cetaceans, seabirds, and various species of marine and terrestrial flora and fauna.

We practice responsible tourism by respecting natural spaces and local wildlife habits. All our activities follow ecological guidelines, minimizing environmental impact and promoting the preservation of the marine park.

Yes! We prioritize observing cetaceans in their natural habitat without interfering with their behavior. We maintain safe distances and follow regulations to ensure an authentic and responsible experience.

Our team promotes good environmental practices, raising awareness among visitors about the importance of marine preservation. We organize sea clean-up campaigns, environmental education activities, and participate in biodiversity monitoring initiatives.

We continuously work to reduce any environmental impact. Our vessels comply with ecological regulations, and all activities are planned to minimize disturbances to marine life.

You can contribute by adopting good practices, such as not littering in the sea, respecting local flora and fauna, and spreading awareness about the importance of marine conservation.

Our team consists of experienced professionals passionate about the sea, including marine biologists, speleologists, and diving instructors. We are committed to environmental education and raising awareness about nature conservation.

If conducted improperly, it can have an impact. However, we follow strict protocols to minimize any disturbance and ensure that cetaceans and other species continue to thrive freely in their natural habitat.

You can book directly through our website or contact us for more information. Join us for a unique and eco-friendly experience at the Professor Luiz Saldanha Marine Park!

Yes. All our vessels strictly comply with legal requirements and are equipped with the necessary safety equipment for maritime tourism activities, ensuring a safe and comfortable experience.

We provide life jackets for all passengers, first aid kits, radio communication devices, and updated navigation equipment. Additionally, we conduct regular inspections to ensure compliance with safety standards.

Yes. All vessels are registered and certified by the competent maritime authorities. We strictly follow national and international regulations for safe and sustainable maritime tourism operations.

Yes. Our team has specialized training in maritime safety, first aid, and rescue operations. All skippers and activity monitors have proven experience and the necessary certifications for their roles.

Our 8-meter fiberglass vessel is designed to accommodate wheelchairs, ensuring that everyone can enjoy the experience comfortably and safely.

Before each trip, the crew conducts a safety briefing for passengers. In the event of an emergency, safety protocols are immediately activated, and the crew is trained to provide a quick and effective response.

No. Our departures are always evaluated based on weather and sea conditions. If conditions are unsafe, the trip will be rescheduled or canceled to ensure passenger safety.

We recommend wearing comfortable clothing, using sun protection, and following all crew instructions. Before departure, it is essential to listen carefully to the safety briefing.

The tours are safe for all ages. However, we recommend that young children and elderly passengers opt for more stable vessels and follow the crew's recommendations for added comfort and safety.

You can request certification documentation at any time or check the National Register of Tourist Activity Operators (No. 94/2022) to confirm our official accreditation.

You can make your reservation directly on our website or contact us by email at geral@daydreamexperience.com. For private tours or customised events, we recommend that you contact us to discuss the details.

Cancellation by the customer: If you need to cancel your reservation, please notify us at least 48 hours in advance to receive a full refund. Cancellations made less than 48 hours before the scheduled time will not be refunded.

Cancellation by DayDream: All activities are subject to weather and sea conditions. If the activity is cancelled for safety reasons, we offer the option to reschedule or a full refund.

Safety is our priority. If the weather or sea conditions are not suitable, the activity may be cancelled. In this case, we will contact you up to 24 hours before the activity to reschedule or process a full refund.

Yes, as long as you inform us at least 48 hours in advance. We will do our best to accommodate your new date, subject to availability.

Refunds are processed within 5 to 7 working days after the confirmed cancellation. The refunded amount will be credited to the same payment method used for the reservation.

Most of our tours require a minimum number of participants to go ahead. If this is not met, we will contact you to offer an alternative or a refund.